When conducting a station tour, what should firefighters follow?

Firefighters conducting a station tour should adhere to the department policy for conducting the tour. This approach ensures that the presentation is consistent, organized, and aligns with the goals and standards set forth by the department. Following established policies helps maintain professionalism and enhances the overall experience for visitors by ensuring that all necessary information is covered, safety protocols are followed, and the tour effectively represents the department.

While personal feelings, visitors' preferences, and crew availability might seem relevant to the tour, they can lead to inconsistency or a lack of focus on key educational points that the department wants to communicate. Relying on personal views could create variability in the information presented, and catering too much to visitors' preferences might detract from the essential messages the department needs to convey. Additionally, while acknowledging crew availability is important for scheduling, it should not dictate the content or structure of the tour. The adherence to departmental policy maximizes the effectiveness of the tour and ensures that safety, education, and professionalism remain the priority.